Financial Assistance Summary for Patients
USC Arcadia Hospital is dedicated to making healthcare services accessible to our patients and acknowledges the financial needs of our community who are unable to afford the charges associated with the cost of their medical care. The hospital offers a Financial Assistance Program for qualifying patients who receive emergency or medically necessary care. Patients must complete an application, submit certain verification documents and meet the eligibility requirements. This policy does not cover any other providers of service except USC Arcadia Hospital.
Download Our Financial Assistance Summary
Descargar nuestra politica de asistencia financiara
Financial Assistance Program
If you need help paying for your medical services you may be eligible for USC Arcadia Hospital’s Financial Assistance Program. The Financial Assistance Program is a discretionary program offered by USC Arcadia Hospital to all patients for services that are medically necessary. You must apply within six months of when you received the services you are applying for.
How do I apply for Financial Assistance?
An application form and a list of all documentation required is available for download below, simply click on the Download Financial Assistance Application. For assistance on completing the application or to request a copy of the policy you may receive help at any of the following sources:
- Main Admitting, ER Admitting, Customer Service Department located in Main Admitting
- Call our Patient Financial Services Department at 626-574-3594 between the hours of 8 a.m. to 4:30 p.m. If you call after normal business hours, please leave a brief voice message and we will return your call as soon as possible.
Is there language assistance available?
這裡有語言服務嗎？
¿Hay servicios de traducción?
Our application forms are available in multiple languages. Interpreter
services are also available.
我們的申請表格有三種語言，英語，西班牙語和中文，以及翻譯服務。
Nuestros fomularios de solicitud estan disponibles en tres idiomas, Ingles,
espanol, Chino. Tambien existen servicios de interpetres.
Financial Assistance Application
Aplicación Para Ayuda Económica
Financial Assistance for Uninsured Patients
USC Arcadia Hospital offers many forms of financial relief for patients without healthcare insurance (“uninsured”) who need emergency or non-elective services. We have financial counselors available to evaluate your eligibility for various local and state programs, including county assistance and Medicaid.
USC Arcadia Hospital has a financial assistance policy that provides free hospital care for patients who have received emergency treatment, do not meet the qualifications for Medicaid and whose income is less than 400 percent of the federal poverty level. To qualify for this free care, you must complete a financial assistance application and provide documents to support your income.
For patients who do not meet the financial assistance policy criteria and will be expected to pay for services out of pocket, USC Arcadia Hospital offers a discount similar to that received by managed-care health plans. All uninsured patients (except those receiving cosmetic procedures and certain “package” procedures) will be given a discount. All pricing estimates posted under the “Uninsured” insurance type already reflect the hospital’s uninsured discount.
Download Our Financial Assistance Policy
Descargar solicitud de asistencia financiera
Patient Collection Policy
Download Patient Collections Policy
Política de facturación y cobros al paciente
Amounts Generally Billed Calculation
Cálculo de montos generalmente facturados
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaint.hcai.ca.gov for more information and to file a complaint.
醫院帳單投訴計畫：
如果您認為自己的經濟援助申請被錯誤拒絕您可以向
加利福尼亞州的醫院帳單投訴計畫提出投訴。請造訪
HospitalBillComplaintProgram.hcai.ca.gov，以了解更多資 訊並提出投訴。
Programa De Quejas Sobre La Facturación Hospitalaria:
Si cree que se le denegó la asistencia financiera de forma incorrecta, puede presentar una queja ante el Programa de quejas sobre facturación hospitalaria del estado de California. Visite hospitalbillcomplaintprogram.hcai.ca.gov para obtener más información y presentar una queja.